Delivery
You can receive your order at the address you choose (a private home, in a hotel, etc., except a post office box) or just collect it in our showroom in Madrid.
A week before the event, we will contact you to confirm the day you want to receive your order. Normally, it received the day before the event, but you can ask us to change it to adapt to the needs of your event.
Deliveries are made between 8.00 h. and 18.00 h. the business day prior to the event date. You can ask us to arrange a time slot, although it can be an extra charge transport.
Our orders are sent through Tourline Express transport company. There are other shipping alternatives by special circumstances such as last minute orders, Islands shipments, delivery on Saturdays and public holidays, etc.
Shipments are made throughout the Peninsula and the Balearics. For reasons of availability of material, we not ship to Canary Islands, Ceuta and Melilla.
Transport costs vary depending on the province, weight and volume of the merchandise.
You can track the status of your orders on the website of Tourline Express with tracking number that you will receive once the goods leave our offices.
Return
Normally, the collection will be the business day after the conclusion of the event, coming to our facility one day after (in total, two days after the conclusion of the event).
Mantelroom provides labels and return instructions in the box that you receive your order (such box is also used for the return). Make sure you count and place correctly all the material received into the box/bag. Try to keep the tablecloths folded, dry and in a safe place until the collection by the carrier.
Put all items in the box to the received and seal it. Make sure that linen are free of food, flowers or any other type of waste. If you need to change any details of your return you must contact us by calling 620 893 083 or by writing to e-mail hola@mantelroom.es. Do not forget that you must give it to the messenger the agreed day, otherwise you will be charged with late fees.